Approach
- Our team onshore, will lead the clients to the dominant pathway.
- The Client Managers onshore are CRNP/CPB, dedicated to each portfolio.
- The FTEs offshore reports to Client Managers (onshore) individually.
- Cost effective RCM, meeting the client's SLA.
Results
- Homeland touch to the clients.
- Coordination with clients in terms of service gets better.
- Mutual exchange of Information on new practices and changes in healthcare.
- Clients saves on; time, energy and money.
- Constant reliability PROVED!!
Approach
- Our workforce is LEAN exposed, constantly trained.
- Staffing the project is done according to their abilities, qualifications and aptitudes with professional expertise based on the client's expectation.
- Performance is monitored by the Internal MIS team to maintain SLA.
- Work load is distributed evenly to all the FTEs.
Results
- LEAN saves headcount and removes the unwanted man-hours cost.
- Each employee can easily understand their tasks and give their one hundred percent contributions in achieving the goals.
- Internal MIS teams provide feedback, to over-step SLA by coordinating with the Onshore Client Managers.
- Even distribution of the workload attains less stress and increases performance, directly proportional to quality results.
Approach
- Team members are provided trainings with Six Sigma approach.
- Quality means not just meeting the clients’ expectations, but exceeding it.
- Quality Assurance plans are enhanced by projecting the future combining up-to date technology.
- Our strategy is planned using statistical data for the business process efficiency.
Results
- Six Sigma systematic approach has been benefiting in eliminating of errors.
- By exceeding the expectations, the revenue is boosted. On-time revenue input results a win-win situation.
- Enhanced plans on Quality Assurance & updated technology leads to the fool-proofing system.
- The analytics carried are real time by responding the same to ensure outcome is efficient, cost-effective and delighting the clients.
Approach
- All the team members go through a precise induction program while boarded.
- Industry-class trainers provide adequate training of the process including Information security.
- Review test on process knowledge, information security, company policies and client specifics are conducted often.
- Hand-picked staff members, underwent a series of interview procedures, medical tests and background verification.
Results
- Induction program briefs on not just the company profile, but the industry standards and client characteristics.
- Equal opportunity to learning the subject in the all vertical encourages the staff performance.
- The test results are documented so that the staff member standing is cascaded to themselves and superiors.
- Technology accessed by the right person is a boom, our partners are more than secured.
Approach
- Confidentiality agreement (Non-Disclosure Agreement) is executed with each staff member.
- We strictly handle and exchange all the documents received from the clients in an electronic format.
- Access to Radical systems is provided only via a secure VPN connection that meets HIPAA requirements.
- Controlled access to the stored data to accredited individuals & Designated officers are appointed to over-see the adherence on each personnel at all levels.
Results
- We can be rest-assured that the clients' information is never disclosed.
- Unless necessary for few payors, the electronic data transmission keeps our clients' information secure.
- The channel for incoming and outgoing of information is monitored, technology utilized.
- Access cards, CCTV and biometrics are few of the security measures, so our clients are hassle-free.
Approach
- Always having Plan B for natural disaster management.
- Equal learning system is one of the cultures @ Radical.
- Most likely, we have backup data of our servers in cloud.
- Up-to date technology used in terms of Quality Assurance and Data Security.
Results
- We are serious on business, enough to ensure 100% uptime for all our clients with multiple locations strategy.
- This open book culture helped to make things work in any kind of manual absence with cross-training of services.
- Any disaster syndrome will not impact the data of our clients, we hate excuses.
- Availability of critical technology and applications across locations makes our clients delighted, securely.
Approach
- Our mission is to reduce office and administrative expenses, saving on capital investments.
- Better management due to less employees, reduced operation cost and reduced audit risk.
- Outsourcing maximizes billing revenue, removes the burden of the billing departments turnover, training, supervision and fluctuations in the volume of work.
- No long time contracts and hassles.
Results
- Frees up Administrative Staff time allowing the practice to run even more efficiently.
- Our clients have saved over 30-40% and say "Penny saved is a penny earned".
- Multiple work environment of our clients' has given an opportunity to understand and play in the industry efficiently.
- We have even worked with clients without the any contracts, because "We know what we need to do" to delight them.
